Terms & Conditions

1. General Information

These Terms & Conditions (“Terms”) govern your purchase of products from maTEA+ through our website (mateaplus.nl). By placing an order, you agree to these Terms.

Company Details:

  • Business name: maTEA+
  • Legal form: Vennootschap Onder Firma (VOF)
  • KVK number: 99359286
  • BTW number: NL868951936B01
  • Address: Haagdijk 171, 4811TR Breda, Netherlands
  • Email: contact@mateaplus.nl
  • Phone: +31 6 57909397
  • NVWA registration: [awaiting number – will be updated upon approval]

2. Definitions

  • “We”, “us”, “our”: maTEA+, a VOF registered in the Netherlands
  • “You”, “customer”: The person or entity placing an order
  • “Products”: Loose-leaf yerba mate tea blends sold by maTEA+
  • “Website”: mateaplus.nl and all associated subdomains
  • “Order”: Your request to purchase products through our website

3. Product Information

3.1 Descriptions

We strive to provide accurate product descriptions, ingredients, and images. However:

  • Colors may vary slightly due to screen settings
  • Flavor descriptions are subjective and may vary by individual taste
  • Leaf appearance may vary between batches (natural product)

3.2 Availability

  • Products are subject to availability
  • We reserve the right to discontinue products without notice
  • If an ordered product is unavailable, we will contact you to offer alternatives or refund

3.3 Food Safety

  • All products are registered with the Nederlandse Voedsel- en Warenautoriteit (NVWA)
  • Products comply with EU food safety regulations (EC) No 178/2002
  • Allergen information is provided on product labels
  • Warning: Not suitable for pregnant women, children under 18, or individuals sensitive to caffeine

4. Ordering Process

4.1 How to Order

  1. Select products and add to cart
  2. Review cart and proceed to checkout
  3. Provide delivery and payment information
  4. Review order summary
  5. Complete payment
  6. Receive order confirmation via email

4.2 Order Confirmation

  • Order confirmation email serves as acceptance of your order
  • We reserve the right to refuse orders (e.g., suspected fraud, unusual quantities)
  • A contract is formed when you receive order confirmation

4.3 Pricing

  • All prices are in Euros (€) and include 9% BTW (VAT)
  • Prices are subject to change without notice
  • The price at the time of order confirmation applies
  • Shipping costs are calculated at checkout and added to the total

4.4 Order Errors

If you made an error in your order, contact us immediately at contact@mateaplus.nl. We will do our best to accommodate changes before shipping.

5. Payment

5.1 Payment Methods

We accept the following payment methods via Mollie:

  • iDeal (Dutch banks)
  • Credit/debit cards
  • Other methods as displayed at checkout

5.2 Payment Terms

  • Payment must be completed before order processing
  • Orders are only processed after successful payment confirmation
  • Failed payments result in order cancellation after 24 hours

5.3 Security

  • All payments are processed securely through Mollie (PCI DSS compliant)
  • We do not store credit card information
  • You are responsible for maintaining the security of your payment methods

5.4 Payment Issues

If payment fails, we will notify you via email. You may retry payment or contact us for assistance.

6. Delivery

6.1 Delivery Area

  • Netherlands: Nationwide shipping
  • Breda area: Possible local pickup/hand delivery (contact us for details)
  • International: Not currently available

6.2 Delivery Time

  • Standard processing: 1-3 business days
  • Estimated delivery: 2-5 business days after dispatch (Netherlands)
  • Delivery times are estimates and not guaranteed
  • Orders placed on weekends/holidays are processed on the next business day

6.3 Shipping Costs

  • Calculated at checkout based on weight and destination
  • Free shipping may be offered for orders over a certain amount (displayed at checkout)

6.4 Delivery Method

  • Orders are shipped via PostNL or other reliable carriers
  • A tracking number will be provided when available
  • Delivery to the address you provide at checkout

6.5 Delivery Issues

Non-delivery:

  • If your order doesn’t arrive within 10 business days, contact us immediately
  • We are not liable for delays caused by incorrect addresses, postal service delays, or force majeure

Damaged packages:

  • Inspect packages upon delivery
  • Report damage within 48 hours with photos to contact@mateaplus.nl
  • We will replace damaged products or issue a refund

Refused delivery:

  • If you refuse delivery without valid reason, you are responsible for return shipping costs

7. Right of Withdrawal (Cooling-off Period)

7.1 EU Consumer Rights

Under Dutch law (implementing EU Directive 2011/83/EU), you have 14 days to withdraw from your purchase without giving a reason.

Withdrawal period begins:

  • The day you (or a third party designated by you) receive the product

To exercise withdrawal:

  1. Send clear notification to contact@mateaplus.nl within 14 days
  2. Include order number, name, and product(s) you wish to return
  3. Return products within 14 days of notification

7.2 Exceptions to Right of Withdrawal

The right of withdrawal DOES NOT apply to:

  • Unsealed food products (due to hygiene and health protection)
  • Products that have been opened, used, or altered

Important: Once you open the sealed packaging of our tea products, the right of withdrawal no longer applies for hygiene reasons (Article 6:230p(f) Dutch Civil Code).

7.3 Return Conditions

Products must be returned:

  • In original, unopened, sealed packaging
  • In new, unused condition
  • With all original labels and documentation
  • At your own cost and risk

7.4 Refund Process

  • We will inspect returned products upon receipt
  • If conditions are met, we will refund within 14 days
  • Refund via the same payment method used for purchase
  • Original shipping costs are not refunded (unless defect/error on our part)
  • You bear the cost of return shipping

8. Warranty and Liability

8.1 Product Quality

  • Our products comply with Dutch and EU food safety standards
  • We guarantee products are fit for consumption until the “best before” date
  • Store products as instructed on packaging to maintain quality

8.2 Defective Products

If you receive a defective or incorrect product:

  1. Contact us within 7 days of delivery
  2. Provide photos and description of the issue
  3. We will replace the product or issue a full refund (including shipping costs)

8.3 Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect damages (lost profits, business interruption)
  • Total liability is limited to the value of your order
  • We are not liable for delays or failure due to force majeure

8.4 Force Majeure

We are not responsible for delays or non-performance caused by circumstances beyond our control, including:

  • Natural disasters, pandemics, government restrictions
  • Postal service strikes or disruptions
  • Supplier failures or ingredient shortages
  • Website downtime or technical issues

8.5 Health Disclaimer

  • Our products contain caffeine and are not suitable for everyone
  • Consult a healthcare professional if you have medical conditions
  • We are not liable for adverse reactions to our products when used as intended

9. Customer Accounts

9.1 Account Creation

  • You may create an account for easier ordering and order tracking
  • You are responsible for maintaining confidentiality of your login credentials
  • Notify us immediately if you suspect unauthorized account access

9.2 Account Termination

  • We may suspend or terminate accounts for violation of these Terms
  • You may request account deletion at any time (subject to legal retention requirements)

10. Intellectual Property

10.1 Ownership

All content on our website is owned by maTEA+ or licensed to us:

  • Brand name, logo, and trademarks
  • Product formulations and recipes
  • Website design, text, images, videos
  • Marketing materials

10.2 Restrictions

You may not:

  • Copy, reproduce, or distribute our content without permission
  • Use our trademarks or branding for commercial purposes
  • Reverse-engineer our product formulations
  • Scrape data from our website

11. Reviews and User Content

11.1 Customer Reviews

  • You may submit reviews and feedback about our products
  • Reviews must be honest and based on your actual experience
  • We reserve the right to remove offensive, false, or inappropriate reviews

11.2 License to Use

By submitting content (reviews, photos, testimonials):

  • You grant us a perpetual, royalty-free license to use, modify, and display your content
  • You confirm you own the content or have permission to share it
  • You waive any moral rights to the content

12. Privacy

Your personal data is processed according to our Privacy Policy. By using our services, you consent to data processing as described in our Privacy Policy.

13. Complaints and Disputes

13.1 Customer Service

For questions, issues, or complaints:

13.2 Complaint Procedure

  1. Contact us with details of your complaint
  2. We will acknowledge receipt within 48 hours
  3. We will investigate and respond within 14 days
  4. If you’re unsatisfied, you may escalate to external dispute resolution

13.3 Dispute Resolution

Informal resolution preferred: We encourage direct communication to resolve issues.

External options:

  • Geschillencommissie Thuiswinkel (Dutch E-commerce Dispute Committee)
    Website: degeschillencommissie.nl
    For disputes up to €10,000
  • European ODR platform: ec.europa.eu/consumers/odr (for EU consumers)

13.4 Governing Law

  • These Terms are governed by Dutch law
  • Any disputes will be subject to the exclusive jurisdiction of Dutch courts
  • Location: Breda, Netherlands

14. Changes to Terms

14.1 Modifications

  • We may update these Terms periodically
  • Changes are effective immediately upon posting
  • Continued use of our website constitutes acceptance of updated Terms
  • Significant changes will be communicated via email or website notice

14.2 Archived Versions

  • The version in effect at the time of your order applies to that order
  • Previous versions are available upon request

15. Miscellaneous

15.1 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.

15.2 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and maTEA+.

15.3 No Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

15.4 Assignment

  • You may not assign your rights or obligations under these Terms
  • We may assign our rights and obligations to a third party

15.5 Language

  • These Terms are provided in English and Dutch
  • In case of conflict, the Dutch version prevails (as required by Dutch law)

16. Contact Information

For questions about these Terms & Conditions:

maTEA+ – Vennootschap Onder Firma
Haagdijk 171, 4811TR Breda, Netherlands
Email: contact@mateaplus.nl
Phone: +31 6 57909397
KVK: 99359286
BTW: NL868951936B01

Business hours:
Monday – Friday: 9:00 – 18:00 CET
Saturday – Sunday: Closed

By placing an order with maTEA+, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

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